Frequently Asked Questions

Get answers to common broadband questions in Northern Ireland. Everything you need to know about switching, speeds, and providers.

Getting Started

Speed requirements, providers, basics

Switching & Setup

How to switch, installation times

Rural & Mobile

Satellite, mobile, fixed wireless

Technical Help

Troubleshooting, security, WiFi

Getting Started

Switching & Setup

Rural & Mobile

Technical Support

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Frequently Asked Questions

Getting Started

Switching & Setup

Rural & Mobile

Technical Help

Getting Started

What broadband speed do I need?

Which providers are available in Northern Ireland?

What is the difference between fibre and cable?

Do I need a landline for broadband?

Switching & Setup

How do I switch broadband providers?

How long does it take to get broadband installed?

Will I have downtime when switching?

Can I keep my phone number?

Rural & Mobile

What broadband options are available in rural Northern Ireland?

Is mobile broadband reliable for home use?

How does satellite broadband work?

What is Project Stratum?

Technical Support

Why does my internet keep dropping out?

How do I improve WiFi coverage in my home?

What should I do if my broadband stops working?

How secure is my home broadband?

Still need help?

Email Support

Contact Form

Ready to find your perfect broadband?