How to Switch Broadband Providers

Complete step-by-step guide to switching broadband in Northern Ireland without stress or downtime

How to switch in 5 steps

Follow our proven process for a smooth transition to your new provider.

1
Find your perfect deal

Use our comparison tool to find the best broadband deals in your area. Consider speed, price, and contract length.

  • Check what's available in your area
  • Compare speeds and prices
  • Read customer reviews

💡 Pro Tip

Don't just focus on price - consider contract length, setup fees, and what happens after promotional pricing ends.

2
Order from your new provider

Start by choosing a deal on our website, then click the "View Deal" button to be redirected to the provider's website where you can complete your order.

  • Provide your current provider details
  • Choose your installation date
  • Get your order confirmation

📋 What to have ready

  • • Current provider's name
  • • Account number
  • • Address details
  • • Preferred installation date
3
Wait for the switch to process

Your new provider will contact your old provider to arrange the switch. This usually takes 10-14 working days.

Days 1-3
Order processing and validation
Days 4-10
Migration authorization code (MAC) requested
Days 11-14
Final preparations and installation scheduling

⏱️ Important

Don't cancel your old service yet! Your new provider will handle this automatically to prevent any downtime.

4
Installation day

An engineer will visit to install your new service (if required). The process usually takes 1-3 hours.

  • Engineer installs new equipment
  • Tests the connection
  • Shows you how everything works

🏠 Be prepared

  • • Be available during the time slot
  • • Clear access to phone points
  • • Have photo ID ready
  • • Ask questions if unsure
5
Enjoy your new service

Your switch is complete! Your old service will be automatically cancelled and you can start enjoying faster speeds.

  • Test your new speeds
  • Download the provider's app
  • Review your experience

🎉 Next steps

Run a speed test, update your WiFi passwords on devices, and enjoy your new faster internet!

Ready to make the switch?

Find the perfect broadband deal for your home and start the switching process today