Privacy Policy
Last updated: June 2025
Overview
Broadband Deals NI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our broadband comparison services in Northern Ireland.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account or use our comparison tools
- Enter your postcode to check broadband availability
- Contact us through our support channels
- Subscribe to our newsletter or updates
- Participate in surveys or feedback forms
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve our service and understand how users interact with our platform.
Location Information
To provide accurate broadband availability and pricing in your area, we collect postcode information. This allows us to show you relevant packages and providers available in your specific location within Northern Ireland.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing accurate broadband comparison results for your area
- Facilitating connections with internet service providers
- Improving our website functionality and user experience
- Sending relevant updates about broadband deals and changes
- Responding to customer inquiries and providing support
- Analyzing usage patterns to enhance our services
- Complying with legal obligations and preventing fraud
Information Sharing
We may share your information in the following circumstances:
With Service Providers
When you express interest in a broadband package, we may share your contact information with the relevant internet service provider to facilitate your inquiry or application.
With Business Partners
We work with trusted partners to provide our comparison service. These partners are contractually obligated to keep your information secure and use it only for authorized purposes.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
Cookies and Tracking Technologies
Our Cookie Notice
When you first visit our website, you'll see a cookie consent banner that allows you to choose whether to accept or reject cookies. This notice appears in the bottom-left corner of your screen and provides you with clear information about our use of cookies.
You have the following options:
- Accept All Cookies: This allows us to use all types of cookies to enhance your experience
- Reject All: This allows only essential cookies necessary for basic website functionality
Your choice is stored for 365 days, after which you'll be asked to make your preference again. You can change your cookie settings at any time by clearing your browser cookies and revisiting our site.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They include your cookie consent preferences and basic session information needed for security and functionality.
Analytics Cookies
We use Google Analytics to understand how visitors interact with our website. These cookies help us improve our service by providing insights into page views, user journeys, and website performance. This includes cookies like `_ga`, `_ga_*`, and `_gid`.
Marketing Cookies
These cookies help us show you relevant advertisements and measure the effectiveness of our marketing campaigns. They include Facebook Pixel (`_fbp`, `_fbc`) and HubSpot tracking cookies (`__hstc`) for retargeting and conversion tracking.
Functional Cookies
These cookies help provide enhanced functionality and personalization. They remember your preferences (such as your postcode for broadband availability) and provide features like live chat support.
Managing Your Cookie Preferences
You can manage cookies in several ways:
- Browser Settings: Most browsers allow you to control cookies through their settings. You can choose to accept, reject, or be notified about cookies
- Our Cookie Notice: To change your preferences on our site, simply clear your browser cookies and revisit our website to see the cookie notice again
- Third-Party Opt-Out: You can opt out of Google Analytics using their browser add-on or visit the Network Advertising Initiative website
Please note: If you reject all non-essential cookies, some features of our website may not work as intended, such as remembering your postcode preferences or providing personalized broadband recommendations.
Third-Party Cookies
Some cookies on our site are set by third-party services we use:
- Google Analytics: Helps us understand website usage and improve user experience
- Provider Websites: When you click through to broadband providers, they may set their own cookies according to their privacy policies
Cookie Data Retention
Different types of cookies are stored for different periods:
- Session Cookies: Deleted when you close your browser
- Consent Cookies: Stored for 365 days to remember your choice
- Analytics Cookies: Typically stored for 24 months maximum
- Functional Cookies: Usually stored for the duration of your session or up to 30 days
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Regular security assessments and updates
- Access controls and employee training
- Secure data storage and backup procedures
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
Your Rights
Under UK data protection law, you have several rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request that we limit processing of your data
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us using the information provided below.
Third-Party Services
Our website may contain links to third-party websites, including broadband provider sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We also use third-party analytics services like Google Analytics to help us understand website usage. These services may collect information about your use of our site and other websites.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: info@broadbanddealsni.com